Ordering and payment
Is Mirsaf Mart Australia an Australian business?
Yes. Mirsaf Mart Australia is a Newcastle-based Australian online store operated by an Australian registered business, ABN 17 148 361 370.
What currency are prices shown in?
All store prices are shown in Australian dollars (AUD) unless clearly stated otherwise. Available payment methods are displayed securely at checkout.
Is checkout secure?
Our store and checkout are powered by Shopify. Payment details are processed by Shopify and approved payment providers; Mirsaf Mart Australia does not receive or store your complete payment-card number.
Delivery
Where do you deliver?
We provide free tracked delivery to eligible addresses throughout Australia.
When will my order arrive?
Estimated delivery is 8–15 business days. This is an estimated window rather than a guaranteed arrival date. Remote destinations, public holidays, severe weather and carrier disruptions may affect delivery.
Will I receive tracking?
Yes. Tracking details will be sent to the email address used at checkout after dispatch. Tracking may take several business days to begin showing movement.
Why did only part of my order arrive?
Multi-item orders may occasionally travel in separate parcels through our fulfilment and delivery network. You may therefore receive more than one tracking number. You will not be charged again for items already paid for.
Changes and cancellations
Can I change or cancel my order?
Email mirsafmart@gmail.com immediately with your order number. We will try to help, but changes or cancellation may not be possible after fulfilment begins.
I entered the wrong delivery address. What should I do?
Contact us immediately. We cannot guarantee an address change after fulfilment begins. Reasonable redelivery costs may apply if a parcel is returned because the address supplied at checkout was incorrect, incomplete or unclaimed.
Returns and product problems
What is your return period?
You may request a return within 30 days of receiving your order. Contact us before sending anything back so we can confirm eligibility and provide return instructions.
What if my item is faulty, damaged, incorrect or not as described?
Email us promptly with your order number, a description of the issue and clear photos where appropriate. We will assess the matter and provide the remedy required under the Australian Consumer Law.
Where do I send a return?
For security and correct processing, the full return address is provided after your return is authorised. Do not send an item before contacting us.
Customer support
How can I contact you?
Email mirsafmart@gmail.com. We aim to reply within 1–2 business days, excluding public holidays. For an existing order, include your order number.