Ordering and payment
What currency are prices shown in?
Prices are in Australian dollars (AUD), unless clearly stated otherwise. Available payment methods are displayed at checkout.
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Dispatch and delivery estimates
For our standard Australian warehouse range, estimated processing and dispatch takes 1–3 business days after cleared payment, followed by 4–6 business days in transit: 5–9 business days total. Business days are Monday–Friday, excluding relevant public holidays.
These are estimates, not guaranteed arrival dates. Regional and remote destinations, bulky freight, peak periods and carrier disruptions may require additional time. Different estimates apply where specified for a product, including products supplied from overseas or through other supplier arrangements. Contact us before ordering for a product and postcode estimate.
Shipping charges and availability vary by product and destination. Free shipping applies only where shown for the eligible product and destination. Applicable charges are displayed before payment. Some postcodes, PO boxes and parcel lockers are unavailable for particular products.
Tracking is provided after dispatch for trackable deliveries. Multi-item orders may arrive separately. Read our Shipping Policy for full details.
Change-of-mind returns
Request an eligible change-of-mind return within 14 days after delivery. Items must be unopened, unused and complete in their original packaging. Health and safety products, opened packages and bulk purchases are excluded. Product-specific exceptions apply where disclosed before purchase.
For approved returns under our standard policy, we refund the product price paid plus original shipping paid, less 10% of the product price paid. The fee is not calculated on shipping. Customers pay return postage; if we supply a return label, its cost is also deducted. If you arrange authorised postage yourself, it is not deducted again.
Contact us before returning goods for the authorised address and instructions. These change-of-mind conditions and fees do not limit remedies for faulty, damaged, incorrect or otherwise non-compliant products under Australian Consumer Law. See our Return, Refund and Warranty Policy for full conditions.
Customer support
We aim to respond within 1–2 business days, excluding public holidays. Include your order number for an existing order. For product problems, describe the issue and include photographs where helpful.
Business details
Mirsaf Mart Australia
Operated by Saeed Arif — Sole Trader
Registered business name: MIRSAF MART AUSTRALIA
ABN: 17 148 361 370
Business address:
84 Portland Drive
Cameron Park NSW 2285
Australia
Email: mirsafmart@gmail.com
Phone: +61 490 777 832
Online business only. No showroom or customer pickup. Please contact us before returning goods. We will provide the authorised return address and instructions; do not send returns to our business address unless specifically authorised.