Refund policy
RETURN, REFUND AND WARRANTY POLICY
Updated: 15 October 2026
Mirsaf Mart Australia is operated by Saeed Arif, a sole trader, ABN 17 148 361 370.
Contact us at mirsafmart@gmail.com before returning any product. We coordinate returns and claims with the relevant supplier and provide return instructions.
This policy does not exclude or limit your rights under the Australian Consumer Law or retrospectively reduce existing customer rights.
CHANGE-OF-MIND RETURNS
You may request a change-of-mind return within 14 days after delivery. Contact us within this period with your order number. Return approval is required before sending goods back.
For change-of-mind returns, items must be unopened, unused and complete in their original packaging, including all supplied accessories, manuals and components.
Change-of-mind returns are not accepted for:
• Health and safety products.
• Packages that have been opened.
• Bulk purchases, including pallet or pickup orders.
Different product-specific return conditions may apply where clearly disclosed before purchase.
These restrictions apply only to change-of-mind returns. They do not limit your rights for faulty, damaged, incorrect or otherwise non-compliant products.
CHANGE-OF-MIND RETURN COSTS
For approved returns under our standard policy, we refund the product price paid plus the original shipping fee paid, less a restocking fee of 10% of the product price paid. The restocking fee is not calculated on the original shipping fee.
You are responsible for return postage for an approved change-of-mind return.
If we provide a return label, its cost is also deducted from your refund. If you arrange authorised return shipping yourself, you pay the carrier separately and we do not deduct that postage again.
We explain the applicable costs before you proceed. A supplied return label does not mean free return postage.
For an approved change-of-mind return-to-sender request before delivery, the same restocking calculation applies: 10% of the product price paid. Any applicable return freight charges will be explained before you proceed where possible. Refunds are processed after the goods reach the authorised warehouse and are assessed.
Incorrect or incomplete delivery addresses and unclaimed parcels may result in return-to-sender or redelivery charges. We will explain any applicable charges.
HOW TO REQUEST AND SEND A RETURN
Email mirsafmart@gmail.com with:
• Your order number or other proof of purchase.
• The product and quantity concerned.
• The reason for your request.
• Clear photographs or video, where reasonably needed to assess the product’s condition or the reported problem.
Wait for our approval, authorised return address and carrier instructions before posting goods.
Do not send goods to our business address or a supplier warehouse unless we have specifically authorised that return address.
Depending on the product and carrier, you may need to lodge the parcel with Australia Post or another nominated carrier. Return warehouses and carriers vary by product.
Keep your lodgement receipt and tracking details. Keep the product available while a claim is being assessed, unless we advise otherwise.
Our return-authorisation process does not remove your rights under the Australian Consumer Law.
WARRANTY COVERAGE
Dropshipzone-supplied products generally have a 12-month express warranty for faults or damage, unless the product listing specifies a different period.
Other suppliers’ express warranties may vary. Refer to the applicable product information for warranty details.
Express warranty exclusions may include:
• Normal wear and tear.
• Damage caused by improper assembly or modification.
• Misuse, abnormal use or abuse.
• Damage caused by inadequate maintenance or care.
• Damage to external packaging only, where the product itself is unaffected.
• Accessories or bonus gifts where expressly excluded from the additional warranty.
These exclusions relate to additional express warranties only. They do not remove any applicable consumer guarantees or statutory remedies.
FAULTY, DAMAGED, INCORRECT OR INCOMPLETE PRODUCTS
Contact us promptly with your order number or other proof of purchase, the affected product and quantity, and a description of the problem.
We may request photographs, video or other reasonable information to help assess the claim. Where helpful, include a photograph of the instruction-manual diagram identifying a fault or missing component.
Original packaging is not required to make a claim under the Australian Consumer Law.
Depending on the problem and your rights, we may arrange missing parts, repair, replacement or a refund.
For confirmed faults, we reimburse reasonable return postage and packaging costs. Keep receipts for costs you have paid.
Where a faulty product is too large, heavy or difficult to remove, we arrange collection at no cost to you.
Incorrect goods are returned at our expense.
Change-of-mind restocking fees do not apply to valid consumer-guarantee remedies.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
For a major failure, you may reject the goods and choose a refund or replacement, or keep them and seek compensation for their reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage.
For a minor failure, we arrange an appropriate free remedy within a reasonable time. If the problem cannot be remedied within a reasonable time, further rights may apply.
The 14-day change-of-mind window, opened packaging, an expired express warranty or a supplier’s decision does not extinguish your statutory rights.
Mirsaf Mart Australia remains responsible for handling your claim as the retailer. You do not need to pursue the supplier or manufacturer yourself.
REFUNDS
We notify you of the assessment outcome and explain any applicable change-of-mind deductions.
For approved change-of-mind returns, refunds are processed after the returned goods have been received and assessed. Refunds required under the Australian Consumer Law are handled in accordance with your statutory rights.
Refunds are issued to the original payment method unless otherwise agreed or required by law. Your bank or payment provider may require additional time for the funds to appear in your account.
Contact us if you need an update on the progress of your return or refund.
PRODUCT RECALLS
If a product is recalled, contact us and follow the specific safety and remedy instructions provided for that product.
CONTACT
Mirsaf Mart Australia
Operated by Saeed Arif — Sole Trader
ABN: 17 148 361 370
Business address:
84 Portland Drive
Cameron Park NSW 2285
Australia
Online business only. No showroom or customer pickup. This is not a return address unless we specifically authorise it for your return.
Email: mirsafmart@gmail.com
Phone: +61 490 777 832