Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase from Mirsaf Mart Australia.

30-DAY CHANGE-OF-MIND RETURNS

You may request a change-of-mind return within 30 days after receiving your order.

To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Items returned without prior approval may not be accepted.

To request a return, email mirsafmart@gmail.com with your order number, reason for return and, where relevant, clear photographs. If approved, we will provide return instructions and the authorised return address. Please do not send products to any address before receiving approval.

Customers are responsible for return postage for change-of-mind returns. Original shipping charges, if any, are not refundable.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, faulty, unsafe, materially different from its description or incorrect.

Include your order number and clear photographs or video showing the issue. We will assess the matter and provide an appropriate remedy, which may include repair, replacement or refund.

Your rights under the Australian Consumer Law apply in addition to this policy and cannot be excluded.

NON-RETURNABLE CHANGE-OF-MIND ITEMS

For hygiene and safety reasons, opened personal-care or hygiene-sensitive goods cannot be returned for change of mind. Customised or personalised products and gift cards are also not eligible for change-of-mind returns.

These exclusions do not limit your rights where an item fails to meet a consumer guarantee under Australian Consumer Law.

REFUNDS

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund.

CANCELLATIONS

To request cancellation, contact us immediately at mirsafmart@gmail.com. We cannot guarantee cancellation after an order has entered processing or fulfilment. If it has already been processed, the applicable return procedure will apply.

CONTACT

Mirsaf Mart Australia
Cameron Park, Newcastle, NSW 2285, Australia
Email: mirsafmart@gmail.com