Terms of service
TERMS OF SERVICE
Updated: 16 October 2026
- ABOUT US
Mirsaf Mart Australia is operated by Saeed Arif, a sole trader.
Registered business name: MIRSAF MART AUSTRALIA
ABN: 17 148 361 370
References to “we”, “us” and “our” mean Mirsaf Mart Australia.
These terms apply to your use of mirsafmart.com.au and purchases from our store, together with our Shipping Policy, Return, Refund and Warranty Policy, and Privacy Policy.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot be excluded under Australian Consumer Law.
- USING OUR STORE
You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order.
You must provide accurate order and contact information and use our website lawfully. You must not engage in fraud, transmit malicious code, interfere with website security or infringe another person’s rights.
- PRODUCT INFORMATION AND AVAILABILITY
We make reasonable efforts to display accurate product descriptions, specifications, images, colours, prices and availability.
Colours and appearance may vary slightly with screen settings and lighting. This does not affect your rights where goods differ materially from their description.
Stock availability may change. Product-specific delivery estimates, change-of-mind return conditions and express warranty details apply where clearly disclosed before purchase.
- PRICES AND PAYMENT
Prices are displayed in Australian dollars unless clearly stated otherwise.
The total payable, including applicable delivery charges, is displayed before payment. Free shipping applies only to eligible products and destinations where expressly shown.
Payment must be successfully authorised through an available checkout payment method.
- ORDERS, CORRECTIONS AND CANCELLATIONS
An order confirmation acknowledges receipt of your order; it does not guarantee stock availability or dispatch.
Where permitted by law, we may refuse or cancel an order because of unavailable stock, an undeliverable address, suspected fraud or an accidental pricing or listing error.
If we cancel an order after payment, we will refund the amount paid for the cancelled goods and their associated delivery charges.
Check your order and delivery address carefully. Contact us immediately if you need to request a correction or cancellation.
Changes or cancellations may not be possible once processing or dispatch begins. Supplier order details may require cancellation and a new order rather than an amendment.
Any applicable cancellation, return-to-sender or redelivery charges will be explained. Such charges do not apply where they would conflict with your statutory rights.
- SUPPLIER FULFILMENT AND DELIVERY
Products may be dispatched directly by our suppliers from different warehouses and may arrive in separate parcels.
For our standard Australian warehouse range, estimated processing and dispatch takes 1–3 business days after cleared payment, followed by 4–6 business days in transit: an estimated total of 5–9 business days.
Business days are Monday–Friday, excluding relevant public holidays.
These are estimates, not guaranteed arrival dates. Regional and remote destinations, bulky freight, peak periods and carrier disruptions may require additional time. Different timeframes apply where disclosed for a product before purchase.
Shipping charges and delivery eligibility vary by product and destination. Some products cannot be delivered to particular postcodes, PO boxes or parcel lockers. See our Shipping Policy and checkout for applicable details.
Mirsaf Mart Australia remains your point of contact for delivery and product problems. Supplier or carrier involvement does not remove our obligations to you.
- CHANGE-OF-MIND RETURNS
Our Return, Refund and Warranty Policy sets out the full conditions.
Under our standard policy, you may request an eligible change-of-mind return within 14 days after delivery. Contact us for approval and return instructions before sending goods back.
Items must be unopened, unused and complete in their original packaging, including supplied accessories, manuals and components.
Change-of-mind returns exclude health and safety products, opened packages and bulk purchases, including pallet or pickup orders. Different product-specific conditions may apply where clearly disclosed before purchase.
For approved standard change-of-mind returns, we refund the product price paid plus the original shipping fee paid, less a restocking fee of 10% of the product price paid. The restocking fee is not calculated on the original shipping fee.
You are responsible for return postage. If we supply a return label, its cost is also deducted from the refund. If you arrange authorised return shipping yourself, you pay the carrier separately and we do not deduct that postage again.
Contact us for the authorised return address. Do not send goods to our business address or any supplier warehouse without our instructions.
These conditions apply to change-of-mind returns and do not limit your rights for faulty, damaged, incorrect or otherwise non-compliant goods.
- FAULTS, WARRANTIES AND CONSUMER GUARANTEES
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
For a major failure, you may reject the goods and choose a refund or replacement, or keep them and seek compensation for their reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage.
For a minor failure, we arrange an appropriate free remedy within a reasonable time. Further rights may apply if the problem is not remedied within a reasonable time.
Express warranties are additional to statutory consumer guarantees. An expired express warranty, opened packaging or the 14-day change-of-mind period does not extinguish your statutory rights.
Contact us with your order number or other proof of purchase and a description of the problem. We may request photographs, video or other reasonable information to assess the claim.
Original packaging is not required for a consumer-guarantee claim. Change-of-mind restocking fees do not apply to valid consumer-guarantee remedies.
For confirmed faults, we reimburse reasonable return postage and packaging costs. Where a faulty item is too large, heavy or difficult to remove, we arrange collection at no cost to you. Incorrect goods are returned at our expense.
Mirsaf Mart Australia remains responsible for handling your claim. You do not need to pursue the supplier or manufacturer yourself.
- REFUNDS
Refunds are handled under our Return, Refund and Warranty Policy.
For approved change-of-mind returns, refunds are processed after the returned goods have been received and assessed. We explain applicable deductions.
Refunds are issued to the original payment method unless otherwise agreed or required by law. Your bank or payment provider may require additional time for funds to appear.
- PRIVACY AND THIRD-PARTY SERVICES
Personal information is handled under our Privacy Policy.
Our store uses Shopify and third-party payment, fulfilment, delivery and technology services. Their separate terms and privacy practices may apply to their services without removing your rights against Mirsaf Mart Australia.
- INTELLECTUAL PROPERTY
Our branding, original content, graphics and website design belong to Mirsaf Mart Australia or are used with permission.
You must not reproduce or commercially use protected material without the rights holder’s permission, except where permitted by law.
- LIABILITY
Nothing in these terms excludes liability, consumer guarantees, compensation or other rights that cannot lawfully be excluded.
To the extent permitted by law, we are not liable for indirect or consequential loss arising from website use. This limitation does not apply to rights or remedies protected by Australian Consumer Law.
- CHANGES TO THESE TERMS
We may update these terms by publishing a revised version on our website.
Changes apply prospectively and do not retrospectively reduce rights attached to existing purchases.
- GOVERNING LAW
These terms are governed by the laws of New South Wales and applicable Commonwealth laws, subject to any mandatory protections that apply to you.
- CONTACT DETAILS
Mirsaf Mart Australia
Operated by Saeed Arif — Sole Trader
Registered business name: MIRSAF MART AUSTRALIA
ABN: 17 148 361 370
Business address:
84 Portland Drive
Cameron Park NSW 2285
Australia
Email: mirsafmart@gmail.com
Phone: +61 490 777 832
We operate online only. Our business address is not a showroom or customer pickup location.
Please contact us before returning any product. We will provide the authorised return address and instructions. Do not send returns to our business address unless specifically authorised.
We aim to respond to customer enquiries within 1–2 business days, excluding public holidays.