Shipping policy

SHIPPING POLICY

DELIVERY AREA

Mirsaf Mart Australia currently delivers to valid residential and business addresses within Australia only.

SHIPPING COST

We provide Free Tracked Delivery on eligible orders throughout Australia. Any applicable delivery charge will always be displayed at checkout before payment.

ORDER PROCESSING

Orders are generally prepared and processed within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day.

We may contact you if additional information is required to process your order.

ESTIMATED DELIVERY

After dispatch, estimated delivery is normally 8–15 business days.

Business days exclude weekends and public holidays. Delivery dates are estimates rather than guarantees. Carrier congestion, severe weather, public holidays, address problems and other circumstances outside our reasonable control may cause delays.

TRACKING

When tracking information becomes available, it will be sent to the email address provided at checkout.

Tracking may take several business days to display movement after the tracking number is created. Customers are responsible for monitoring tracking information and ensuring someone can receive the parcel where necessary.

SEPARATE PARCELS

Products in the same order may sometimes be dispatched separately through our fulfilment and delivery network. Separate tracking numbers may be provided. Customers will not be charged additional shipping because an order is delivered in multiple parcels.

DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address, including the correct suburb, state and postcode.

If you notice an error, contact us immediately at mirsafmart@gmail.com. We cannot guarantee that an address can be changed after processing or dispatch has begun.

We are not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete information supplied by the customer.

DELIVERY ISSUES

If tracking shows that a parcel has been delivered but you cannot locate it, please check around the property, with other household members, neighbours, building management and the carrier before contacting us.

If an order appears significantly delayed, lost or damaged, email mirsafmart@gmail.com with your order number and relevant details. We will review the available tracking information and assist with the next steps.

DAMAGED OR INCORRECT ITEMS

Please inspect your order after delivery. If an item arrives damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photographs or video.

Remedies are handled according to our Return and Refund Policy and applicable rights under Australian Consumer Law.

CONTACT

Mirsaf Mart Australia
Cameron Park, Newcastle, NSW 2285, Australia
Email: mirsafmart@gmail.com