Shipping policy
SHIPPING AND DELIVERY POLICY
Updated: 15 October 2026
Mirsaf Mart Australia is operated by Saeed Arif, a sole trader, ABN 17 148 361 370.
We deliver to eligible Australian addresses through our suppliers and their delivery partners.
ORDER PROCESSING AND DELIVERY ESTIMATES
For our standard Australian warehouse range:
• Order processing and dispatch: estimated 1–3 business days after cleared payment.
• Transit after dispatch: estimated 4–6 business days.
• Total estimated delivery time: 5–9 business days after cleared payment.
Business days are Monday–Friday, excluding relevant public holidays.
These timeframes are estimates, not guaranteed arrival dates. Regional and remote destinations, bulky freight, peak periods, severe weather and carrier disruptions may require additional time.
Different dispatch or delivery estimates apply where specified for a product. Products supplied from overseas or through other supplier arrangements may have different timeframes, which will be disclosed before purchase.
Contact us before ordering if you need a delivery estimate for a particular product or postcode. We will communicate material delays when we become aware of them.
SHIPPING CHARGES
Shipping charges vary by product, supplier, parcel size and delivery postcode.
Free shipping applies only to eligible products and destinations where shown. It does not apply to every product or every Australian address.
Applicable shipping charges are displayed at checkout before payment. Review the delivery address and shipping charge before completing your order.
DELIVERY COVERAGE
Some products cannot be delivered to particular postcodes, PO boxes, parcel lockers or remote locations.
Delivery availability depends on the product and carrier. If you are unsure whether a product can be delivered to your address, contact us before ordering.
If we discover that an order cannot be fulfilled to your address, we will contact you and refund the unfulfilled product and its associated delivery charge.
We operate online only. Customer pickup is not available unless expressly offered for a particular product.
TRACKING AND SEPARATE DELIVERIES
Tracking information is provided after dispatch for trackable deliveries. Carrier tracking may take time to show movement.
Orders containing multiple products may be dispatched from different warehouses and arrive in separate parcels.
Splitting an order into separate parcels does not itself add a shipping charge after purchase.
DELIVERY ADDRESS AND ORDER CHANGES
Check your delivery address, suburb, state, postcode and contact details carefully before payment.
If you need to correct an address or cancel an order, contact us immediately at mirsafmart@gmail.com.
Changes and cancellations may not be possible once an order has entered processing or been dispatched. Supplier order details may require cancellation and a new order rather than an address amendment.
We will explain any applicable charges before proceeding where possible.
MISSED DELIVERIES, RETURN TO SENDER AND REDELIVERY
Depending on the carrier and delivery arrangements, a missed delivery may result in collection from a depot or collection point, or require redelivery.
If a parcel is returned because of an incorrect or incomplete customer-supplied address, refusal of delivery or failure to collect, reasonable return freight or redelivery charges may apply.
Any applicable change-of-mind deductions are explained in our Return, Refund and Warranty Policy.
Supplier-caused delivery errors are resolved without charging you for the supplier’s mistake.
DELAYED OR MISSING DELIVERIES
Contact us if your order has not arrived within the estimated delivery period or tracking indicates a problem. Include your order number and tracking details.
If tracking shows delivery but you cannot locate the parcel, check around the property and with household members, neighbours or building management, then contact us.
We will investigate with the supplier and carrier and arrange an appropriate resolution. A carrier investigation does not remove our responsibilities under the Australian Consumer Law.
DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES
Contact us promptly if your order arrives damaged, faulty, incorrect or incomplete.
Provide your order number, a description of the problem and photographs or video where reasonably needed to assess the claim.
Please refer to our Return, Refund and Warranty Policy for further information. Your rights under the Australian Consumer Law are not affected.
CONTACT
Mirsaf Mart Australia
Operated by Saeed Arif — Sole Trader
ABN: 17 148 361 370
Business address:
84 Portland Drive
Cameron Park NSW 2285
Australia
Email: mirsafmart@gmail.com
Phone: +61 490 777 832
Our business address is not a showroom, customer pickup location or return address unless specifically authorised.