Last updated: 15 September 2026
You may request a return within 30 days of receiving your order. Contact us before sending anything back.
Email mirsafmart@gmail.com with your order number and reason for return. We will confirm eligibility and provide the correct return instructions and full return address. Returns sent without authorisation may not be accepted or correctly linked to your order.
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot be excluded under the Australian Consumer Law.
Change-of-mind returns
To qualify for a change-of-mind return, contact us within 30 days of delivery. The item must be unused, in its original condition and original packaging, with proof of purchase.
Change-of-mind return postage is the customer’s responsibility, and original delivery charges are not refundable unless required by law.
We do not accept change-of-mind returns for used goods, opened hygiene or personal-care products, gift cards, customised products, or clearance/final-sale items. These exclusions do not apply where an item fails to meet a consumer guarantee.
Faulty, damaged, incorrect or not-as-described items
Contact us promptly with your order number, a description of the issue and clear photos or video where appropriate. We may ask you to return the item for assessment.
If a product has a major problem, you may choose a refund or replacement under the Australian Consumer Law. If the problem is minor, we may repair or replace the product within a reasonable time or provide another remedy required by law. We will cover reasonable return costs where you are entitled to a remedy for a product failure.
We are responsible for helping with products sold by Mirsaf Mart Australia and will not require you to deal directly with the manufacturer to exercise your consumer rights.
Refund timing
After an approved return is received and assessed, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take approximately 5–10 business days to process the refund after it is issued.
Cancellations
Email us immediately if you need to cancel or change an order. We will make reasonable efforts to help, but cancellation or changes may not be possible after fulfilment has started. If the order cannot be cancelled, the applicable return process begins after delivery.
Public business location
Cameron Park, Newcastle, NSW 2285, Australia. For security and correct return processing, the full return address is provided only after a return is authorised.
Business information
Mirsaf Mart Australia is operated by an Australian registered business.
ABN: 17 148 361 370
Public business location: Cameron Park, Newcastle, NSW 2285, Australia
Email: mirsafmart@gmail.com